Can’t sign in Gmail is one of the email account issues experienced by many people. If you face this issue, free your mind from worry because there are several methods to get email access back. You can benefit from troubleshooting steps to overcome login password problems.
A Brief Look at a Gmail Service
If you are a first-timer or just moving from other email services, you should know at least a bit of essential information about Gmail. Gmail is a search-based email service owned by Google and launched in 2004. People can use it for free because it is available around the world.
It surpasses 900 million users across the globe as you only need an internet connection to use it. One of the advantages of Gmail is its spacious storage of up to 15 GB. It is much bigger than many email services have.
With so many people using this email service, you need to expect that you sometimes can’t sign in Gmail account. However, you still can enjoy other features like its powerful search engine. It helps you to find specific emails and information needed.
What to Do If You Can’t Sign In Gmail
As a widely used platform for sending and receiving emails, you occasionally might be unable to sign in to your Gmail account. Many Gmail users have experienced this issue and likely do not know the problem. Here are popular solutions you can try to fix unable to sign into your Gmail account.
Recover Your Account
You can start to solve this problem by trying a very basic solution; checking the internet connection. It seems trivial but an internet connection can be the culprit behind unsuccessful Gmail login. Remember that you can use this email service for free with an internet connection.
You must ensure your device connects to the internet and use the latest web browser version. If you still can’t sign in Gmail, you can try to restart your device or modem. If you have ensured that the internet connection works but still have problems logging in, it might be an issue on Google servers.
Email servers do not shut down often so they might be in a service outage. Find this information on their help tabs. If you experience this condition, try to look at the Google Serves Status page so you can get updates about the issue and how to fix it.
Make a New Password
This method includes a step similar to recovering your Gmail account because it uses a verification code. You can try this method when you have entered the correct username and password but still cannot open your account. Change into a new and strong password sometimes can help.
Firstly, you need to go to the sign-in page on Gmail and type your Gmail address or phone number. Then, click on Next and continue by clicking the Forgot password button. Now, you should click on try another way link.
Here, you can choose the verification method, for example, send the verification code via text message. Enter the verification code you have received and change the password to a strong one. Now, try to open the account using a new password to check whether you can or can’t sign in Gmail.
Check Security Settings
You must undergo verifications as part of security protocols when you want to regain access to your Gmail account. This security layer includes sending a verification code to your backup email or mobile device when a new operating system tries to log into your Gmail account.
Come into the Google Chrome browser on its home search page and when the Google user section appears on the screen, you need to click on your profile. It will direct you to the account management section and the Google settings page.
The Google authenticator will confirm what accounts you use when signing in to Gmail using a verification code or questions. If you try signing in at least twice, you must click forgot password option because it accelerates the verification process when you can’t sign in Gmail.
Reset the Device
Resetting the device might help you when unable to access your Gmail account but it also works during troubleshooting when programs or software undergo issues. Using this method is very easy and safe. It is a harmless method when troubleshooting to regain access.
You can reset your computer or phone by going to the settings menu button or doing it manually. You can choose the reset and clean-up option in the settings menu and continue by clicking restore to the original defaults. End the process by clicking on the Reset settings button.
Doing so can remove the corrupted data and cached images. Thus, you give a new loading chance for your device to load the Gmail account. If you can’t sign in Gmail, it will be safe for you to turn off your device for a while and wait for it so you gain the login progress back.
Delete the Browsing History Data
Another method to help your Gmail account load is deleting the browsing history to clear the data. You only need to access the Gmail account manager and find a section called data and privacy. Similar to other browsing services, you can delete the browsing data for a new search.
Deleting browsing history data is beneficial to avoid any corrupted data, broken cache images, and malicious content from the browser invading your device. Sometimes malicious data can be the real culprit when you can’t sign in Gmail.
The clearing browsing data option has a different name on each device. Most likely, it is called a clear data button in many devices for offering to delete browsing data. You also can discover the reset and clean-up section in the right column of the settings window.
Sign with a Different Browser or Device
If you face this issue, you can try to access your Gmail account using a different device or browser. Sometimes the problem causing you can’t sign in Gmail is because of the problem in your device so you should try accessing with other devices.
Besides, a crash in the browser can result in this issue so try another browser. It sometimes happens when you open many sites in a browser. Hence, try to open your Gmail with a new browser.
If you still can’t sign in Gmail after doing this method, you can activate all the required components in the dialog box. Then, check again if those can help solve this issue.
Shift into Google DNS
If you have tried some previous methods but still are unsuccessful, you can try to shift the Google DNS. You must press the Windows and S keys on your keyboard and type the network on the search box. Next, select the View network connections option.
Right-click the network connection available in the Control Panel and continue by choosing the Properties. Now click on Internet Protocol Version 4 twice to proceed to the dialog box. After that, choose to use the following DNS server address option.
Next, you need to type 220.127.116.11 into the Preferred DNS part and 18.104.22.168 into the Alternative DNS part. End the process by clicking OK. Now, you can check whether you can fix can’t sign in Gmail issue with this method.
Turn Off Antivirus Temporarily
The antivirus installed on your device can interfere with signing into your Google account. Thus, if you experience this issue, you can turn off the antivirus program and firewalls temporarily. Now, check whether you have gained your Gmail account access back.
Relocate the Gmail Data
Although we do not want this to happen, we should prepare for the worst scenario. In some cases, resetting the device and using Google services are not enough to solve this Gmail login issue. If so, you can make another Gmail account for more secure use and transfer all the Google drive and Gmail data there.
This method includes deleting the old Gmail account permanently after relocating all the data safely. You should check every file carefully to know if it is malicious. Then, you can transfer them to the new Gmail account.
Besides, setting up a new and secure Gmail account is essential before it receives the transferred data. Try this method as the last resort after trying all the previous ones but still can’t sign in Gmail.
Can’t Log In to Gmail Due to Hacked Account
Even when you use a powerful Google Chrome browser, your Gmail account might get hacked. Hence, you must know the signs of the hacked account below to identify it when you can’t log in to your Gmail account.
- The regular login password is unable
- You get a notification from Google telling you that a different device trying to access your Gmail account.
- Google cannot recognize your Gmail login username.
- There are emails sent even when you open the email although you do not write it.
- You do not see consistent messages in your Gmail account.
- You receive a message from any sites you have not visited.
- The difficulty in checking the details and finding the IP address.
- You do not receive a verification code whenever you try to recover your Gmail account.
Recovering Password for Hacked Gmail Account
In case your Gmail account gets hacked or you have tried to sign in many times but were unsuccessful, Google has some beneficial troubleshooters to help recover your Gmail passwords. If you can’t sign in Gmail due to being hacked, you can go to the Gmail login page and click on Forgot Password option.
Google provides easy steps to recover passwords if you cannot access your Gmail account by verifying the emails or phone numbers. You must type your email address on Google’s recovery login when you choose Google settings. Then, you must answer several questions to confirm you are the real user.
The verification questions likely are about birthday dates, devices you used for login, and possible passwords you use. Recovering the password with this method helps you avoid similar issues reoccurring so you must set up the recovery email protocol appropriately.
If you experience can’t sign in Gmail issue in the daily use of your Google account, you can try those recommended methods to fix it. Many reasons can cause this issue so you can try those troubleshooting possibilities. If they do not work, it’s time to contact Google Support.